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  1. Jira Service Management Cloud
  2. JSDCLOUD-9880

Users cannot change the Connected Jira tickets filter in Insight

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    Description

      Issue Summary

      The Connected Jira tickets filter is hardcoded to include only unresolved tickets. This filter should mimic the behavior in Insight server version.

      Steps to Reproduce

      1. Login to JSM and into Insight
      2. Select any object that has is connected to issues in Jira
      3. Observer the Connected Jira issues filter on the right hand side

      Expected Results

      The filter should be changed from unresolved to other JQL filters.

      Actual Results

      The filter is hardcoded to unresolved filter only

      Workaround

      Setup manual JQL filters (you can use IQL inside JQL as well) and save the filters in Jira with the objectType name

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              7260236ab89d Justin King
              62f96a018388 Nader Youssef (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: