Issue Summary

The SLA trigger can often timeout when performing a JQL query to see which issues had past the given threshold. This prints the error SocketException: Socket closed to the audit log.

Steps to Reproduce

1. Setup up an Automation rule
2. Use SLA threshold based trigger
3. Publish the rule

Expected Results

The trigger should work consistently. A retry mechanism should be in place whenever the trigger fails.

Actual Results

The trigger may face a timeout when performing a JQL query to see which issues had past the given threshold.

The below exception is thrown in the audit log

Error running JQL search to find issues breaching SLA
------ SocketException : Socket Closed

Workaround

• Create a custom field called "sla_breached" and configure it on the service project.

• Setup a legacy automation rule, whenever the sla breaches and edit the custom field sla_breached ant set any value.

• Setup a new automation rule, whenever the sla_breached field changes, execute the required action.