Issue Summary

SLA isn't stop/paused if the condition is swapped from Start to stop condition, and stop to pause condition.

Steps to Reproduce

1. Have the following SLA configuration (status can be any status):
   • Start: Issue created, status = "Waiting for Support"
   • Pause: Leave it empty
   • Stop: Status = "In Progress"
2. Create an issue and transition it to "Waiting for Support" > "In Progress" > "Waiting for support"
   • This will record an SLA cycle
3. Change the SLA configuration to the following:
   • Start: Issue created,
   • Pause: Status = "In Progress"
   • Stop: status = "Waiting for Support"
4. This should recalculate existing tickets
5. Transition the issue to "In Progress"
   • This should pause the SLA of the current issue, but it isn't
6. Transition the issue to "Waiting for Support"
   • This should stop the SLA of the current issue, but it isn't

Expected Results

SLA is paused/stop as per the updated SLA configuration

Actual Results

SLA is not paused/stop as per the updated SLA configuration and keeps on running.

Workaround

Run force re-calculation:

• https://confluence.atlassian.com/jirakb/slas-in-jira-service-management-are-missing-or-disappear-954252774.html