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  1. Jira Service Management Cloud
  2. JSDCLOUD-9810

Ability to send customer invitation email to user already have a JIRA account

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      Problem Definition

      At the moment, "Customer Invitation" email will only send to new customer in the instance. However , with the current ability to add JIRA user ( without JSM application access) as customer to the project by adding them to "Service Desk Customer" project role , they will not get invitation email as the project customer.

      Suggested Solution

      It will be best to have the option to send customer invitation email to this users.

      Workaround

      None.

              Unassigned Unassigned
              nroslan Atiqah Roslan
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