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Suggestion
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Resolution: Unresolved
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1
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11
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Currently, you can share a Page directly to an anchor link by adding it at the end of the URL, like so:
- instance.atlassian.net/wiki/spaces/SPACEKEY/pages/page-id#AnchorName
However, that does not work for the Knowledge Base view, so if you use:
- instance.atlassian.net/servicedesk/customer/portal/portal-id/article/page-id#AnchorName
You will be redirected to
- instance.atlassian.net/servicedesk/customer/AnchorName
And an error will be shown.
It'd be beneficial to be able to send Anchor Links on the Knowledge Base just like we can for Confluence.
- mentioned in
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Page Failed to load
[JSDCLOUD-9784] Allow Confluence anchor links URL tags to work on the knowledge base as well
We'd really like to see some progress on this issue. It has been "gathering interest" for years now, how about "In Progress?
Mirroring what has already been said. We have a consumer who uses our portal and when they continue to hit walls using links that are provided in the portal, but go to staff Confluence, it's egg-in-the-face for us and negative user experience for them.
We are affected by this too. We have a large KB using lots of anchors and we run into this issue for all links. We need to find a solution for this.
It shouldn't result in an error at all. I understand that the full implementation might take time, but at least a work-around for the error should be in place. It's easy to parse out everything after a hashtag.
I can only confirm the comments above. We have longer help pages in our knowledge base and would really need to link to certain parts of the pages specifically. This is especially the case when linking from external sites or apps
We have created a lot of content on our pages, and yhis feature would greatly help in providing customers with the exact location on the Knowledge Base page to find the information they seek.
We have the same/similar issue - we moved all our content from zendesk, setup our wikis.
Then tried to give customers links to content in a wiki, using the little icon to share a link to the articles.
i.e. "Copy link to heading" which pops up on the right of a heading in an article.
When the customers follow this link, they are navigated to the top level site, not even the article.
URL from the link icon: https://my.support.myCompany.co.uk/wiki/spaces/MS/pages/123456/articleName#anchor
Result when followed: https://my.support.myCompany.co.uk/servicedesk/customer/portals
Link the wiki should have given: https://my.support.myCompany.co.uk/servicedesk/customer/portal/3/article/123456#anchor
Another scenario is when a customer themselves views a help article and wants to discuss it with us, they send us a link and we have to hack the article ID out of the URL to see what it is.