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  1. Jira Service Management Cloud
  2. JSDCLOUD-9780

User without JSM license but with Administer Jira permission cannot create ITSM project

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      Issue Summary

      A user without a JSM license but with Administer Jira global permission can't create an IT Service management project. Though the user is able to create projects with other JSM templates.

      Project not created.
      For some reason the magic didn't happen"

      Steps to Reproduce

      1. Assign a user with Administer Jira global permission by adding the user to the jira-administrator group
      2. Do not provide the user with a JSM license
      3. Impersonate the user and try to create an ITSM project

      Expected Results

      The Jira administrator should be able to create an ITSM project

      Actual Results

      The Jira administrator receives an error when trying to create an ITSM project:

      Workaround

      Provide the user with a JSM license temporarily

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            [JSDCLOUD-9780] User without JSM license but with Administer Jira permission cannot create ITSM project

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              Unassigned Unassigned
              skahol Swati Kahol
              Affected customers:
              0 This affects my team
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                Created:
                Updated:
                Resolved: