It would be useful to have the option to disable the Opsgenie features/different sections of the queues(Service Request, Incident, Change, etc) in the ITSM template in the scenarios where the customer no longer wishes to use them.

Update from 3rd May, 2022

Hi all, 

Thanks for your interest on this ticket. We have recently released a feature that enables Work Categories ("Service requests", "Incidents", "Problems", "Changes" and "Post-Incident Reviews") to be turned on or off. 

To access this feature, simply click on "Project Settings" > "Features" and then toggle Work Categories on or off as needed. 

If you have existing tickets in those categories we will moved them to "Unassigned" and if you turn off all the Work Categories, there will be no more grouping in the queues or request types pages. 

Please provide feedback if this is still a pain point or if you have any questions. 

Best regards,

Jehan Gonsalkorale

Product Manager, Jira Service Management