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  1. Jira Service Management Cloud
  2. JSDCLOUD-9683

Voice notifications for alerts in Jira Service Management standard edition

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Currently voice notification and sms notification is available in Opsgenie essentials edition with a limit, however voice notification is not present in Jira Service Management's standard edition (even though sms limit is) but only in the premium edition. 

       

      Since the Jira Service Management standard edition is meant to closely match the Opsgenie essentials edition. Suggestion is to provide voice notification to the Jira Service Management standard edition. 

            [JSDCLOUD-9683] Voice notifications for alerts in Jira Service Management standard edition

            SET Analytics Bot made changes -
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            Sergio Arroyo added a comment - - edited

            Now that Opsgenie is not avalaible and merged into JSM is ridiculous that standard plan does not have call notifications. Opsgenie has its own subscription users and plans and now you have to pay for all JSM users to have just premium plan for your on-call team? No way.

            In our case we have more than 200 people in the JSM instance and just 10 in the on-call team that need those notifications... It is ridiculous.

            Sergio Arroyo added a comment - - edited Now that Opsgenie is not avalaible and merged into JSM is ridiculous that standard plan does not have call notifications. Opsgenie has its own subscription users and plans and now you have to pay for all JSM users to have just premium plan for your on-call team? No way. In our case we have more than 200 people in the JSM instance and just 10 in the on-call team that need those notifications... It is ridiculous.
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              vwong@atlassian.com vwong
              vwong@atlassian.com vwong
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                Created:
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