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Suggestion
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Resolution: Unresolved
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None
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8
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Currently voice notification and sms notification is available in Opsgenie essentials edition with a limit, however voice notification is not present in Jira Service Management's standard edition (even though sms limit is) but only in the premium edition.
Since the Jira Service Management standard edition is meant to closely match the Opsgenie essentials edition. Suggestion is to provide voice notification to the Jira Service Management standard edition.
Agreed, we are moving to a different product as $20/mo/user extrafor premium just for voice does not justify the additional cost when other platforms include this in their base offering, and Azure offers it for pennies per call. It's already bad enough that I need to upgrade a standard Jira user to a JSM user just to add them to an on-call support roll they do for one week a year.
Just for comparison:
Azure: $0.013 per call
OpsGenie: $9.95/mo/user
JSM: $48/mo/user
If I had 10 notification calls per month and with one on-call person out of a pool of 20, here is the cost breakdown for an entire year:
Azure: $1.30 (still $0.013 / call)
OpsGenie: $2,388 ($20 / call)
JSM: $11,520 ($96 / call)
Why would I choose JSM? That cost is impossible to justify let alone get approved by upper management.