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  1. Jira Service Management Cloud
  2. JSDCLOUD-9683

Voice notifications for alerts in Jira Service Management standard edition

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Currently voice notification and sms notification is available in Opsgenie essentials edition with a limit, however voice notification is not present in Jira Service Management's standard edition (even though sms limit is) but only in the premium edition. 

       

      Since the Jira Service Management standard edition is meant to closely match the Opsgenie essentials edition. Suggestion is to provide voice notification to the Jira Service Management standard edition. 

            [JSDCLOUD-9683] Voice notifications for alerts in Jira Service Management standard edition

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            Enzo Trujillo added a comment -

            This feature request is really requested for our team to keep using the Atlassian products. Please consider not punishing current customers with this migration.

            Enzo Trujillo added a comment - This feature request is really requested for our team to keep using the Atlassian products. Please consider not punishing current customers with this migration.

            Pedro Paulo Rodrigues de Carvalho Esteves added a comment -

            I understand that some features may be reserved for higher-tier plans, but removing such an essential functionality which was available in the same tier in Opsgenie  feels like a step backwards for existing customers.

            We strongly support this feature request and hope Atlassian reconsiders its availability to avoid penalizing customers during this migration process.

            Pedro Paulo Rodrigues de Carvalho Esteves added a comment - I understand that some features may be reserved for higher-tier plans, but removing such an essential functionality which was available in the same tier in Opsgenie  feels like a step backwards for existing customers. We strongly support this feature request and hope Atlassian reconsiders its availability to avoid penalizing customers during this migration process.
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              vwong@atlassian.com vwong
              vwong@atlassian.com vwong
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                Created:
                Updated: