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Type:
Suggestion
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Resolution: Unresolved
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Component/s: SLA
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None
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30
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23
Problem Definition
When the SLA impacting fields of the issue an issue is updated/changed, there should be an option to force recalculate the SLA based on the new issue fields.
Suggested Solution
An option to select Recalculate SLA when SLA impacting fields of the issue are updated.
Why this is important
SLAs are critical for customers
Workaround
Force recalculate SLAs by following the below documentation
SLAs in Jira Service Management are missing or disappear - Jira - Atlassian Documentation