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  1. Jira Service Management Cloud
  2. JSDCLOUD-9628

Affected Service field displays only the first 20 services in a ITSM project customer portal

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    Description

      Issue Summary

      If there are more than 20 services configured in the Services Tab in an ITSM project.
      The Affected Services Tab shows only the first 20 Services, it only displays the other options only when searched for.

      Steps to Reproduce

      1. Open an ITSM Project
      2. Go to the Services Tab and Create more than 20 Services.
      3. Create an Incident from the portal where the Request form contains the Affected Service field.
      4. Click on Affected Service Dropdown

      Expected Results

      This should display all the Affected Services configured.

      Actual Results

      It displays only the first 20 Services

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

      Attachments

        1. image-2021-01-07-13-49-42-743.png
          21 kB
          Arjun Ganapathy
        2. image-2021-01-07-13-48-57-883.png
          68 kB
          Arjun Ganapathy

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          People

            bmeral@atlassian.com Başak Meral
            422f530d75ad Arjun Ganapathy
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            Dates

              Created:
              Updated:
              Resolved: