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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Customer Portal - Customisation & Configuration
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None
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298
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42
On Classic Service Management projects, it's possible to add request types into groups, so customers can easily find what they need.
When creating groups, we can add a name but, the description of the group will be the request types that it contains.
It would be great if, instead of showing the request types' names, administrators could add a custom description of what requests customers can find on that group.