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Suggestion
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Resolution: Unresolved
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None
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729
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On Classic Service Management projects, it's possible to add request types into groups, so customers can easily find what they need.
When creating groups, we can add a name but, the description of the group will be the request types that it contains.
It would be great if, instead of showing the request types' names, administrators could add a custom description of what requests customers can find on that group.
[JSDCLOUD-9614] Ability to change the description for "Portal Groups"
I have a customer portal on JSM which contains a lot of request types.
Request types are grouped into group portals.
but the portal displays all request types. it's not very pretty and not very readable.
This would be super useful!
Ideally it would be:
Title
Description
No need to tell the users what Form(s) is/are attached.
Would love to override the list of Request Types on the Portal Group. The ability to add descriptive text would make it consistent with the Request Type descriptions as users drilldown to the submission they require. Please add this feature!
This would be useful for us, we have a lot of Service Requests so this makes the portal look very unprofessional
Definitely would love to see this implemented. Ultimately cascading group types and better customisation of the external-facing portal landing page are better, but as a quick fix having descriptions on the group would prevent our support staff from recategorising incorrectly submitted forms.
as most have said can be a very restrictive pert of the portal . please allow the editing of this section
Making the request type field as editable will be much ideal to input correct info to reflect it better.
It would be ideal if this customisation for the portal group description was actioned - we currently have quite a few request forms under portal groups and the long list of requests forms under the Portal Group Headings is not appealing/user-friendly.