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  1. Jira Service Management Cloud
  2. JSDCLOUD-9598

Unable to update "Affected Services" value in Automation configuration for "Create Issue" action

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Details

    • Bug
    • Resolution: Fixed
    • Low
    • Change Management
    • None

    Description

      Issue Summary

      In JSM project , when creating automation to Create issue or edit issue , the Affected Services field can't be updated. Due to that , the action failed with java.lang.NullPointerException error :-

      Steps to Reproduce

      1. Open the project
      2. Go to Project Settings > Automation > Automation
      3. Configure as below :-
      4. Update Affected Services field

      Expected Results

      Able to update the value and choose the selection :-

      Actual Results

      Not able to update

      Workaround

      No workaround. Only need to remove the field from the configuration.

      Attachments

        1. image-2021-01-14-09-11-09-967.png
          61 kB
          Yang Liew
        2. Screen Shot 2020-12-22 at 1.42.20 pm.png
          90 kB
          Atiqah Roslan
        3. Screen Shot 2020-12-22 at 1.43.59 pm.png
          243 kB
          Atiqah Roslan
        4. Screen Shot 2020-12-22 at 1.44.45 pm.png
          85 kB
          Atiqah Roslan

        Activity

          People

            81913d05e1c1 Yang Liew (Inactive)
            nroslan Atiqah Roslan
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            Dates

              Created:
              Updated:
              Resolved: