Priority mapping between Opsgenie and Jira Service Management

Update: July 2nd, 2021

Hello all,

We are currently in progress of consolidating the JSM incident object with the Opsgenie capabilities. This should solve the ask of this ticket. We should start rolling this out in the coming couple of months.

Stay tuned!

Liron

Principal Product Manager

Jira Service Management

As a customer, I want to have priority mapping between Opsgenie and Jira Service Management (JSM). When alerts are created in Opsgenie with a particular priority, I want the corresponding tickets to be created in JSM with the same priority.

OG alerts -> JSM Integration ->  JSM tickets.

I would also like to see this feature bidirectional so when creating a ticket in Jira Service Management it will correspond with the associated Opsgenie Alert. Currently, this will create a default P3 alert in Opsgenie and it requires manual intervention to tweak and automate this logic.

JSM tickets -> JSM Integration  -> OG alerts