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  1. Jira Service Management Cloud
  2. JSDCLOUD-9549

The "send emails on behalf of your domain" does not work as expected for all customers

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    Description

      Problem statement

      Referring to https://support.atlassian.com/jira-cloud-administration/docs/configure-jira-cloud-to-send-emails-on-behalf-of-your-domain/

      In some scenarios, it does not work as intended specifically due to https://jira.atlassian.com/browse/JSDCLOUD-5614

      Suggested solution

      Add a note of the limitations of the feature and why it wouldn't work in some scenarios.

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          relates to

          Suggestion - JSDCLOUD-5614 JSD Notification were not sent out due to failed DMARC/Marked as SPAM. Add option to control the Reply-To: header in Jira Cloud

          • Closed

          JCCD-2892 Loading...

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              c0be1af5a1ac Shuang Guo
              nmohdkhalid Nabil
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                Updated:
                Resolved: