The ability to filter for completed tickets by specific time to resolution using JQL

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    • Type: Suggestion
    • Resolution: Low Engagement
    • Component/s: SLA
    • 0
    • 1

      Currently the 'Time To Resolution - elapsed/remaining' filters only works on tickets where the SLA is currently active. However for the completed tickets (the SLA in non-active) as well, we'd like to filter by specific (e.g. < 5h) time. 

      "Time to resolution" = completed() AND "Time to resolution" < 5h

      The only thing we can do right now is to filter issues based on whether the current SLA clock is running or not

      "Time to resolution" = completed()

              Assignee:
              Unassigned
              Reporter:
              K. Tajima (Inactive)
              Votes:
              4 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: