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  1. Jira Service Management Cloud
  2. JSDCLOUD-9512

The ability to filter for completed tickets by specific time to resolution using JQL

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    • Suggestion
    • Resolution: Unresolved
    • SLA
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    Description

      Currently the 'Time To Resolution - elapsed/remaining' filters only works on tickets where the SLA is currently active. However for the completed tickets (the SLA in non-active) as well, we'd like to filter by specific (e.g. < 5h) time. 

      "Time to resolution" = completed() AND "Time to resolution" < 5h

      The only thing we can do right now is to filter issues based on whether the current SLA clock is running or not

      "Time to resolution" = completed()

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            Unassigned Unassigned
            3fb4e7e36438 K. Tajima
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              Created:
              Updated: