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  1. Jira Service Management Cloud
  2. JSDCLOUD-9507

"Domain of Reporter" field didn't populate reporter domain value for Customer with Atlassian Account

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      Issue Summary

      As due to GDPR changes based on documentation below , user email address can be set it visibility :-

      https://confluence.atlassian.com/cloud/update-your-profile-and-visibility-settings-968656104.html

      However, even though the email address visibility set to "Only me and admin" , "Domain of Reporter" field value still not visible to the administrator.

      Environment

      Cloud

      Steps to Reproduce

      1. Set a customer account email visibility to "Only me and admin"
      2. Then, create a custom field with "Domain of Reporter" type
      3. Migrate the customer account to Atlassian account
      4. Create a ticket on behalf of customer
      5. View the issue from JIRA using administrator account

      Expected Results

      Reporter domain populated.

      Actual Results

      Reporter domain not populated.

      Workaround

      Set the email visibility to "Anyone"

        1. Screen Shot 2019-07-15 at 10.19.30 am.png
          Screen Shot 2019-07-15 at 10.19.30 am.png
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          Form Name

            [JSDCLOUD-9507] "Domain of Reporter" field didn't populate reporter domain value for Customer with Atlassian Account

            Nicole added a comment -
            Atlassian Update - November 9, 2021

            Hi everyone,

            Thank you for previously raising this bug and bringing it to our attention.

            Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira Service Management Cloud users.

            As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know via raising a ticket at https://support.atlassian.com.

            Thank you again for providing valuable feedback to our team!
            Jira Service Management Cloud team

            Nicole added a comment - Atlassian Update - November 9, 2021 Hi everyone, Thank you for previously raising this bug and bringing it to our attention. Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira Service Management Cloud users. As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know via raising a ticket at https://support.atlassian.com . Thank you again for providing valuable feedback to our team! Jira Service Management Cloud team

            Peter Weinberger added a comment -

            Cannot reproduce when testing.

            Peter Weinberger added a comment - Cannot reproduce when testing.

              Unassigned Unassigned
              nroslan Atiqah Roslan
              Affected customers:
              2 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: