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  1. Jira Service Management Cloud
  2. JSDCLOUD-9503

Delay to display correct attachments

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Medium Medium
    • Attachments
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      Issue Summary

      Attachments from previous issue displayed are persisting when you browse to another issue.

      Steps to Reproduce

      1. Access an issue that has attachments (issue view)
      2. Click on a queue and select another issue

      Expected Results

      Attachments from the current issue instantly appear on the screen.

      Actual Results

      Files attached to the first issue viewed will appear on the second issue for a few seconds before catching up with the correct attachments.

            [JSDCLOUD-9503] Delay to display correct attachments

            Nick Robson added a comment -

            Hi everyone!

            I'm a developer on Jira Service Management and I've just been looking into this bug report. This issue seems to be outdated now after we released a fix for this bug last year, and I am no longer able to reproduce this bug.

            With that in mind, I'm resolving this issue. If you continue to experience this bug, please leave a comment here or reach out to our Support team, and we can look into what may be causing it to arise again.

            Thanks,
            Nick
            Jira Service Management team

            Nick Robson added a comment - Hi everyone! I'm a developer on Jira Service Management and I've just been looking into this bug report. This issue seems to be outdated now after we released a fix for this bug last year, and I am no longer able to reproduce this bug. With that in mind, I'm resolving this issue. If you continue to experience this bug, please leave a comment here or reach out to our Support team, and we can look into what may be causing it to arise again. Thanks, Nick Jira Service Management team

            Sarah (Inactive) added a comment -

            Hi! I'm a developer on this area. 
            I've been able to reproduce the issue but it seems to be only a cosmetic issue, it doesn't appear like sensitive data is exposed. 
            However as one of the reports has this issue lasting up to a minute this is quite a poor experience. 
            I'll raise the priority and put it on the backlog. 

            Sarah (Inactive) added a comment - Hi! I'm a developer on this area.  I've been able to reproduce the issue but it seems to be only a cosmetic issue, it doesn't appear like sensitive data is exposed.  However as one of the reports has this issue lasting up to a minute this is quite a poor experience.  I'll raise the priority and put it on the backlog. 

              Unassigned Unassigned
              79302268a842 Ana Viseu
              Affected customers:
              19 This affects my team
              Watchers:
              27 Start watching this issue

                Created:
                Updated:
                Resolved: