Details
-
Suggestion
-
Resolution: Unresolved
-
5
-
Description
Problem Definition
- When a request is resolved, Jira Service Desk will send an email containing links to submit a cSAT/satisfaction survey
- At the moment we don't present a confirmation screen to end-users who are providing a cSAT rating in regards to a completed request
- We allow the end-user to set a cSAT score as many times as they need to without a confirmation dialog
Suggested Solution
- Allow project admins to configure a confirmation dialog box before a cSAT rating is submitted
Why this is important
- Email link scanning or web security software/services may inadvertently cause the request to be sent to update a cSAT rating
- Mail clients such as Outlook may cause the request to be sent to update a cSAT rating
Workaround
- No known workarounds - a workaround would be added here if found
Attachments
Issue Links
- is related to
-
JSDCLOUD-8770 1-star rating CSAT is set unknowingly when using Outlook mail client
- Closed
-
JSDCLOUD-4056 Expire Satisfaction Feedback Token
- Gathering Interest
- mentioned in
-
Page Loading...