Problem Definition

• When a request is resolved, Jira Service Desk will send an email containing links to submit a cSAT/satisfaction survey
• At the moment we don't present a confirmation screen to end-users who are providing a cSAT rating in regards to a completed request
• We allow the end-user to set a cSAT score as many times as they need to without a confirmation dialog

Suggested Solution

• Allow project admins to configure a confirmation dialog box before a cSAT rating is submitted

Why this is important

• Email link scanning or web security software/services may inadvertently cause the request to be sent to update a cSAT rating
• Mail clients such as Outlook may cause the request to be sent to update a cSAT rating

Workaround

• No known workarounds - a workaround would be added here if found