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  1. Jira Service Management Cloud
  2. JSDCLOUD-9442

Allowing customers to submit Service Desk tickets anonymously

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      When you provide anonymous access to the users, Jira Service Desk requires all users to provide an email confirmation, "Email confirmation to", however, some projects don't need any communication with their customers. Is it possible to make this field optional?

       

      Thanks!

            [JSDCLOUD-9442] Allowing customers to submit Service Desk tickets anonymously

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              a620038e6229 Jehan Gonsalkorale
              e4e3e5c90227 Ali Khazaei
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