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  1. Jira Service Management Cloud
  2. JSDCLOUD-9441

Allow customers to preview or download attachments from the customer portal

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    Description

      When using the Office macro to add Word, PowerPoint, or Excel files, customers won't be able to click on the view to download or preview it when viewing the articles in the customer portal.

      The Office macro is more friendly when using Confluence, but it's impossible for customers to view or download this file in the portal.

      It would be great if there was an option to preview these types of documents in the portal.

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          duplicates

          Suggestion - JSDCLOUD-8542 Service desk does not display embedded video

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              6cf75f652d57 Joseph
              adaluz Angélica Luz
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                Created:
                Updated: