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  1. Jira Service Management Cloud
  2. JSDCLOUD-9416

Send customer satisfaction to all request participants

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      Problem Definition

      When a ticket is resolved, the customer receives an email asking them to rate and comment on their experience. However, this email is only sent to the "reporter", and not to all request participants.

      Suggested Solution

      Flexibility in Satisfaction settings to define the recipients of the survey.

      Why this is important

      The opinion from request participant matters as they're also active members of the ticket.

      Workaround
      None

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            Unassigned Unassigned
            b94c62b8b0c5 MGM
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            Dates

              Created:
              Updated: