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Type: Suggestion
Resolution: Unresolved
Component/s: Approvals, Customer Portal - Requests
Labels:
None

UIS:
4
Support reference count:
8

Currently, if a user is removed from the 'Approvers' field after approving a ticket, it will stop showing at the 'Approvals history' page in the customer portal.

This can be confusing due to the fact that removing a user from the Approvers after a ticket is approved won't change the fact that the ticket was approved by that user.

Suggestion

Change the filter used in the 'Approvals history' page to consider all tickets approved by the user (regardless of the Approvers field).

is related to

JSDCLOUD-11455 If a new approver is added to a request after approval, the “Approved” check mark points to the different approver in iOS app

Closed

is resolved by

JSDCLOUD-11151 Changing approvers on an issue with multiple approval steps appears to change approval history for earlier approvals

Closed

relates to

JSDCLOUD-11063 Approval logs are removed in issues where members are no longer in the Approval groups

Closed

mentioned in: Page Loading...; Page Loading...

Assignee:: Unassigned
Reporter:: Victor Romero
Votes:: 35 Vote for this issue
Watchers:: 18 Start watching this issue

Created:: 11/Sep/2020 1:34 PM
Updated:: 2 days ago 7:10 AM

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