Details
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Suggestion
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Resolution: Unresolved
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None
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5
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Description
Problem
When there are several interactions with customers on an SD ticket, the customer notifications for those interactions will be sent all together on a single email. So for example, if the agent comments twice and then close the issue, the customer will only receive one notification with all the interactions.
Suggested resolution
Have the ability to disable this feature and send one customer notification to each interaction.
Attachments
Issue Links
- mentioned in
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