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  1. Jira Service Management Cloud
  2. JSDCLOUD-9401

Ability to disable customer batch notifications

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    Description

      Problem

      When there are several interactions with customers on an SD ticket, the customer notifications for those interactions will be sent all together on a single email. So for example, if the agent comments twice and then close the issue, the customer will only receive one notification with all the interactions.

      Suggested resolution

      Have the ability to disable this feature and send one customer notification to each interaction.

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              Unassigned Unassigned
              esantos@atlassian.com Eduardo Santos (Inactive)
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              Dates

                Created:
                Updated: