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  1. Jira Service Management Cloud
  2. JSDCLOUD-9382

When viewing timezone in the profile of a user within Jira and customer portal, they display different values

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    Description

      Issue Summary

      When we look at profile for the same user in Jira and in customer portal, the timezone deviation is different.

      Steps to Reproduce

      1. Go to *Cogwheel > Atlassian account settings. Under account preferences, change it to US/eastern (-04:00)
      2. Within Jira, click on your avatar and go to Profile. Verify the timezone in Jira
      3. Now, got to customer portal. Click on avatar on top-right corner and click on Profile.
      4. Check the timezone

      Expected Results

      It should be same as seen in Jira i.e. in this case GMT -04:00

      Actual Results

      It is different i.e. -05:00 which is one hour behind

      Additionally, it does not happen for all the timezones.

      Workaround

      No workaround at the moment

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              Unassigned Unassigned
              e87386e27ed9 Simran G
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              Dates

                Created:
                Updated:
                Resolved: