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  1. Jira Service Management Cloud
  2. JSDCLOUD-9349

Customer Request Type field Rest API ISSUE

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      Hi eveyone,

      I have a big problem with POST Api method for new Jira Issue... basically, I am always getting the error: "customfield_10402":"Customer Request Type field is required" even if I set value for it...I found a tons of links and tried everything, but cannot find correct value for that field...

      I have tried by setting value as projectkey/nameOfRequestTypeField and nothing happens, and most of the links that are connected to servicedesk are not working for me...

       

      And if I set that field without jsd/ it gives me an error: "Invalid customer request value"... have no idea how to find correct value...  

              Unassigned Unassigned
              d8eeaf977b8a kori kori
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