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  1. Jira Service Management Cloud
  2. JSDCLOUD-9342

Accessing the parent issue from the queue using the old issue view prevents the sub-task context menu

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    Description

      Issue Summary

      When accessing a ticket with subtasks from the queue (e.g., with a URL like https://nameofinstance.atlassian.net/jira/servicedesk/projects/ABC/queues/custom/1/ABC-123?oldIssueView=true), the sub-task menu for each subtask doesn't work when clicked.

      Steps to Reproduce

      1. Visit a parent issue using the old issue view and with the queue version of the URL
      2. Try to click on the context menu for a subtask (i.e., ...)
      3. Nothing happens

      Expected Results

      When clicking the ... next to a subtask, the menu should be present and able to be viewed.

      Actual Results

      The ... button highlights, but no menu is shown.

      Workaround

      Use the non-queue URL (e.g., https://nameofinstance.atlassian.net/browse/ABC-123?oldIssueView=true) as it works as expected.

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            Unassigned Unassigned
            mmarney@atlassian.com Matthew M. (Inactive)
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            Dates

              Created:
              Updated:
              Resolved: