Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-9337

Macros in KB articles redirect customers to Confluence

    XMLWordPrintable

Details

    Description

      Issue Summary

      Some macros (label macro, livesearch macro, recently updated macros) are not working properly in KB articles. Instead of staying on the JSD KB page, those links would redirect the customer to the Confluence page.

      Steps to Reproduce

      1. Create a Confluence page with search macro (or any other macro mentioned above)
      2. Render it in the KB view
      3. Click it would redirect you to the Confluence page

      Expected Results

      The customer will be redirected to the article in the customer portal.

      Actual Results

      The customer is redirected to Confluence.
      If Confluence allows anonymous access, customers will be able to view the page in Confluence.
      The opposite will ask the customer to log in to Confluence.

      Workaround

      Remove the macro so customers will have only the ability to use the customer portal search.

      Attachments

        Issue Links

          Activity

            People

              Unassigned Unassigned
              9952845bb500 Jinlei Wu (Inactive)
              Votes:
              6 Vote for this issue
              Watchers:
              13 Start watching this issue

              Dates

                Created:
                Updated: