Details
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Bug
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Resolution: Unresolved
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Low
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None
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8
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Severity 3 - Minor
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Description
Issue Summary
Some macros (label macro, livesearch macro, recently updated macros) are not working properly in KB articles. Instead of staying on the JSD KB page, those links would redirect the customer to the Confluence page.
Steps to Reproduce
- Create a Confluence page with search macro (or any other macro mentioned above)
- Render it in the KB view
- Click it would redirect you to the Confluence page
Expected Results
The customer will be redirected to the article in the customer portal.
Actual Results
The customer is redirected to Confluence.
If Confluence allows anonymous access, customers will be able to view the page in Confluence.
The opposite will ask the customer to log in to Confluence.
Workaround
Remove the macro so customers will have only the ability to use the customer portal search.