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We now support request type on the Jira Mobile app, however since Jira Cloud for Mac App has been sunset, we no longer support new feature development for Jira Mac app.

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We now support request type on the Jira Mobile app, however since Jira Cloud for Mac App has been sunset, we no longer support new feature development for Jira Mac app.

When using the Jira app, we can edit some fields on tickets, but currently, the Request type can't be changed.

Also, when creating new tickets, it's not possible to creating using Request types (as the web version), only using Issue types.

The Request type is an important field on Service Desk, so it should be possible to edit it when using the mobile/MacOS app.

is related to

JRACLOUD-70269 Jira Mobile: Support for the "Request Type" JSD Field