Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-9314

New reports not showing correctly in Service Desk Free sites

XMLWordPrintable

      Issue Summary

      New reports not showing correctly in Service Desk Free sites.

      Steps to Reproduce

      1. Create a new report on a Service Desk project (Classic or Next-gen).
      2. Add a series and save.

      Expected Results

      Even if the report is empty, with no data, it should be visible after refreshing the page.

      Actual Results

      If we refresh the page or after creating the report we go to another page, like "Your work", Dashboards, Filters and we go back to the Reports' page, the new report is not visible.

      It shows correctly in the database, but not on the UI.

      Workaround

      Change the ID on the URL, for example,   https://xxxxxxx.atlassian.net/jira/servicedesk/projects/IT/reports/custom/*40* change to 41 to load the new report, after that, the new report should load normally. Like this:

      Recording #113.mp4

      If the report is empty, sometimes just adding some data, like creating/resolving tickets, it will make the reports visible again.

        1. Screen Recording 2020-07-24 at 03.56 PM.gif
          1.44 MB
          Angélica Luz
        2. Recording #113.mp4
          2.27 MB
          Earl McCutcheon

              Unassigned Unassigned
              adaluz Angélica Luz
              Votes:
              1 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: