Details
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Bug
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Resolution: Timed out
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Low
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Severity 3 - Minor
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Description
Issue Summary
New reports not showing correctly in Service Desk Free sites.
Steps to Reproduce
- Create a new report on a Service Desk project (Classic or Next-gen).
- Add a series and save.
Expected Results
Even if the report is empty, with no data, it should be visible after refreshing the page.
Actual Results
If we refresh the page or after creating the report we go to another page, like "Your work", Dashboards, Filters and we go back to the Reports' page, the new report is not visible.
It shows correctly in the database, but not on the UI.
Workaround
Change the ID on the URL, for example, https://xxxxxxx.atlassian.net/jira/servicedesk/projects/IT/reports/custom/*40* change to 41 to load the new report, after that, the new report should load normally. Like this:
If the report is empty, sometimes just adding some data, like creating/resolving tickets, it will make the reports visible again.