Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-931

Allow collaborators to modify issues dependent on their permissions



    • 42
    • 13
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.


      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      We would like to user the service desk to allow customers to create bugs and feature requests through a simple interface on an existing Jira project.
      There would then be 'agents' that would curate these issues and then hand them to the development team if confirmed.
      This all works nicely and as expected. The only problem is that the developers are not 'agents' but 'collaborators', and Service Desk therefore prevents them from editing / transitioning the issues.

      It means we cannot streamline our support with our development process. We would need separate support and development projects and duplicate/link the issues between them.

      Would it not be possible to remove this restriction? The collaborators should be able to do whatever their given permissions are. They don't need access to the full service desk view. We are still paying for their user license anyway.
      Agent licenses will still be needed (and purchased) to use the full Service Desk portal features. Otherwise it is a convoluted user experience.


        Issue Links



              vwong@atlassian.com vwong
              ddb2c993f62b Jake Bishop
              163 Vote for this issue
              94 Start watching this issue