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  1. Jira Service Management Cloud
  2. JSDCLOUD-9264

Password field disappears when try to use a saved password in SAFARI browser.

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    Description

      Issue Summary

      When user logs in to the JIRA Service Desk portal, and uses a saved password the password field disappears ( Screen Recording 2020-06-22 at 16.46.50.mov) and for few users after filling the username the password field is just not appearing it flickers ( IMG_9076.MOV )
      macOS 10.14.6 and 10.15.5 with SAFARI 13.1.1

      Steps to Reproduce

      1. Login to the Jira Service Desk portal and save the password for the first time.
      2. Now logout, and login again, this time used the saved password.

      Expected Results

      The password field should take the saved password.

      Actual Results

      Password field disappears

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

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              sjhaver@atlassian.com Sarah (Inactive)
              422f530d75ad Arjun Ganapathy
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              Dates

                Created:
                Updated:
                Resolved: