Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-9230

Allow editing issue layouts of issue types without request types

XMLWordPrintable

    • 629

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    • Hide
      Update 15 May 2023

      Please be aware that we have not scheduled any development work on this in the next two quarters. We will provide another update around October 2023.

      However, your input remains incredibly valuable to us. We encourage you to keep voting and providing feedback. Every vote and piece of feedback informs our future priorities and helps us understand your needs better.

      Thank you for your understanding and your continued support.

      Regards,
      Simon
      JSM - Principal Product Manager

      Show
      Update 15 May 2023 Please be aware that we have not scheduled any development work on this in the next two quarters. We will provide another update around October 2023. However, your input remains incredibly valuable to us. We encourage you to keep voting and providing feedback. Every vote and piece of feedback informs our future priorities and helps us understand your needs better. Thank you for your understanding and your continued support. Regards, Simon JSM - Principal Product Manager

      Issue Summary

      In the new issue view, JSD allows the modification of issue layouts at the request type level. This means that for any issue types without request types, such as subtasks, there is no way to edit the issue layout.

       

      Steps to Reproduce

      1. In a Service Desk project create a subtask
      2. Try to edit the issue layout in order to remove the request type

      Expected Results

      It's possible to edit the issue layout and remove the request type since it's not used.

      Actual Results

      It's not possible to edit the issue layout because the issue type doesn't have a request type.

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available.

            [JSDCLOUD-9230] Allow editing issue layouts of issue types without request types

              96677a1d9b4c Sam Knight
              eyoung2 Emma Young
              Votes:
              291 Vote for this issue
              Watchers:
              175 Start watching this issue

                Created:
                Updated: