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  1. Jira Service Management Cloud
  2. JSDCLOUD-9226

In the new issue view it's not possible to edit the issue layout of subtasks to remove the request type

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    Description

      Issue Summary

      For Service Desk projects with the new issue view, you have no way to control sub-task screens. Service Desk does that configuration under Request Types and sub-tasks cannot have a Request Type.

      It's not possible to use the "Configure" feature to edit the issue layout because the Subtask doesn't have a Request Type.

      The same applies to issue types that don't have a request type associated with.

      Steps to Reproduce

      1. In a Service Desk project create a subtask;
      2. Try to edit the issue layout in order to remove the request type;

      Expected Results

      It's possible to edit the issue layout and remove the request type since it's not used.

      Actual Results

      It's not possible to edit the issue layout because the issue type doesn't have a request type.

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available.

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              Unassigned Unassigned
              0d59956c4fe8 Pedro Henrique Fernandes
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              Dates

                Created:
                Updated:
                Resolved: