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  1. Jira Service Management Cloud
  2. JSDCLOUD-9206

Navigating to a Connect web-item with a web-panel in JSD projects redirects to queues instead of loading the panel

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      Issue Summary

      Originally reported here: https://community.developer.atlassian.com/t/webitem-url-not-work-on-jira-service-desk/38713.

      If a Connect app has a web-item with an associated web-panel, the panel (full-page) does not load and gets redirected to queues. This affects JSD projects only, not Jira Core  or Jira Software projects.

      Steps to Reproduce

      1. Create an app with a web-item with location "jira.project.sidebar.plugins.navigation" and a web-panel that references the web-item's location.
      2. Install the app on an instance.
      3. Go to a JSD project.
      4. Click on the web-item in the sidebar.

      See https://community.developer.atlassian.com/t/webitem-url-not-work-on-jira-service-desk/38713 for an example.

      Expected Results

      The web-panel associated with the web-item is loaded.

      Actual Results

      The user is redirected to queues.

      Workaround

      Use jiraProjectPages module - https://developer.atlassian.com/cloud/jira/platform/modules/page/ instead (although this is disruptive to change for existing apps).

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            aeloy Adolfo Eloy
            owessels oli
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              Updated:
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