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  1. Jira Service Management Cloud
  2. JSDCLOUD-9199

Multi-line text custom fields are added to the "Description fields" on request types by default

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Problem

      When a new Multi-line text custom field is created and added to the create issue screen of a project, all request types that use that issue type will show the new field under the "Description fields", even if there are no values. 

      Suggested resolution

      Make those fields go to the hidden when empty section by default, as it is for other custom field types.

      Workaround

      The admin can go to each of the request types to drag it and drop it to the hidden when empty section.

       

       

      Update 22 June 2023

      At present, addressing this particular issue is not on our development roadmap.

      However, please know that your comments and the votes of our community members do matter a great deal to us. Each suggestion and vote helps to shape the direction of our product development. We regularly review all feedback and prioritise updates based on user demand.

      While we may not be working on this issue currently, it will be revisited in our future planning sessions. 

      Please continue to share your thoughts and ideas with us.

      Regards,
      Simon - PM JSM

       

       

            [JSDCLOUD-9199] Multi-line text custom fields are added to the "Description fields" on request types by default

            Simon Herd (Inactive) added a comment -
            Update 22 June 2023

            At present, addressing this particular issue is not on our development roadmap.

            However, please know that your comments and the votes of our community members do matter a great deal to us. Each suggestion and vote helps to shape the direction of our product development. We regularly review all feedback and prioritise updates based on user demand.

            While we may not be working on this issue currently, it will be revisited in our future planning sessions. 

            Please continue to share your thoughts and ideas with us.

            Regards,
            Simon - PM JSM

            Simon Herd (Inactive) added a comment - Update 22 June 2023 At present, addressing this particular issue is not on our development roadmap. However, please know that your comments and the votes of our community members do matter a great deal to us. Each suggestion and vote helps to shape the direction of our product development. We regularly review all feedback and prioritise updates based on user demand. While we may not be working on this issue currently, it will be revisited in our future planning sessions.  Please continue to share your thoughts and ideas with us. Regards, Simon - PM JSM

            Shahar Nissim added a comment -

            Any new on this BUG?

            Shahar Nissim added a comment - Any new on this BUG?

              Unassigned Unassigned
              esantos@atlassian.com Eduardo Santos
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                Created:
                Updated: