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  1. Jira Service Management Cloud
  2. JSDCLOUD-9177

The Ability to choose specific customers to receive "Customer Notification"

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      Description

      Problem Definition

      Currently, disabling/enabling customer notification is an ultimatum applied to all customers. It is not possible to single out a list of customers that should receive a specific set of "Customer Notification".

      The only way possible is for the request participant/reporter to manually go and turn off the receiving notification via the portal. There is no control point for the administrator to decide if a customer should receive the notification or not individually.

      Suggested Idea

      It would be great if the existing tags within the "Customer notification" such as "Customers involved" or "Reporter" can be expanded to a grouping of customers, or individual customers' input, so that that the administrator can include or exclude on a more detailed level.

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            Assignee:
            Unassigned Unassigned
            Reporter:
            nsilvaratnam Niro (Inactive)
            Votes:
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              Dates

              Created:
              Updated: