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  1. Jira Service Management Cloud
  2. JSDCLOUD-9173

Customer-bound metadata

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      We have a wish to start attaching service-related information to each customer in Jira Service Desk. Typical things we would like to capture are:

      • Serial numbers of products they own that we need to support,
      • Peripheral products they use that interface with our product,
      • Features they consider important or valuable.

      It would be nice in this view to also get a usercentric view of their service history.

       

              Unassigned Unassigned
              aff1f29d171e Pieter Smith
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