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  1. Jira Service Management Cloud
  2. JSDCLOUD-9159

Adding comments with backslashes in the customer portal causes the comments to not render correctly

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Details

    • Bug
    • Status: Long Term Backlog (View Workflow)
    • Low
    • Resolution: Unresolved
    • Issue View
    • None

    Description

      Issue Summary

      Adding comments containing backslashes causes the comments to not be rendered correctly in the old issue view

      Steps to Reproduce

      1. In the customer portal, add
      2. add the comment
        C:\Program Files\Company\Software

      Expected Results

      comment displays

      C:\Program Files\Company\Software

      Actual Results

      comment displays as

      C:
      Program Files\\Company
      Software

      Workaround

      Use the code snippet in the customer portal

      Attachments

        Activity

          People

            Unassigned Unassigned
            nmohdkhalid Nabil
            Votes:
            3 Vote for this issue
            Watchers:
            5 Start watching this issue

            Dates

              Created:
              Updated: