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  1. Jira Service Management Cloud
  2. JSDCLOUD-9147

Some German characters are malformed in Customer Notifications

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      Issue Summary

      Certain characters in Jira Service Desk customer notifications show incorrectly in the notification email, but not the template editor. This happens when the language is set to German, but not when set to English (in English, the characters are rendered correctly).

      Steps to Reproduce

      1. Set instance or project language to German
      2. Have a customer notification (e.g., customer invited) with certain characters (e.g., ü or ß)
      3. Observe (via the emailed notification) that the characters show as ü or ß

      Expected Results

      ü shows as ü in the emailed customer notification and ß shows as ß in the customer notification.

      Actual Results

      ü shows as ü and ß shows as ß.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available.

            [JSDCLOUD-9147] Some German characters are malformed in Customer Notifications

            ajaiswal added a comment -

            Hi everyone,

            This is Ashish from the JSM team. Thank you for previously raising this bug to our attention. To set the right expectations, we are closing this bug to focus on our upcoming roadmap for all JSM users.

            If this is still an issue for you, please let us know. Thank you again for providing valuable feedback to our team!

            Thank you,

            Ashish

            ajaiswal added a comment - Hi everyone, This is Ashish from the JSM team. Thank you for previously raising this bug to our attention. To set the right expectations, we are closing this bug to focus on our upcoming roadmap for all JSM users. If this is still an issue for you, please let us know. Thank you again for providing valuable feedback to our team! Thank you, Ashish

              Unassigned Unassigned
              mmarney@atlassian.com Matthew M. (Inactive)
              Affected customers:
              5 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: