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  1. Jira Service Management Cloud
  2. JSDCLOUD-9143

Saving Language Translation Triggers a Validator Error

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: High High
    • Language Support
    • None

      Issue Summary

      When you edit the translation for a particular language, especially in the "Customer Notifications" section, the changes made cannot be saved, it throws a validator error.

      Steps to Reproduce

      1. Go to your Service Desk project's page "Language Support" page. 
      2. Choose any language that you want to edit the translation
      3. Scroll to the "Customer Notification" segment and make some changes
      4. Hit "Save" button, the error will be triggered.

      Expected Results

      Able to save the changes made successfully in the "Customer Notification" section. 

      Actual Results

      The below exception is thrown in the user interface:

      Failed creating validator com.atlassian.servicedesk.plugins.notifications.internal.simpleui.translation.NotificationTranslationValidator 
      

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available.

      Notes

      • The "Customer Satisfaction" segment does not have an issue.
      • This can be replicable in any language so far.

              Unassigned Unassigned
              nsilvaratnam Niro (Inactive)
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                Created:
                Updated:
                Resolved: