Cannot attach wmv files in Jira Service Desk customer portal

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    • Type: Bug
    • Resolution: Fixed
    • Priority: Low
    • Component/s: Attachments
    • None
    • 1
    • Severity 2 - Major

      Issue Summary

      When attempting to attach a wmv video via the customer portal, nothing happens.

      Steps to Reproduce

      1. Go to customer portal
      2. attempt to attach a wmv file

      Expected Results

      wmv file is added to issue

      Actual Results

      wmv file is being ignored and not added

      The below exception is thrown in the browser console (for Chromium-based browsers):

      Uncaught (in promise) DOMException: Failed to load because no supported source was found.

      Error message is slightly different for Webkit/Safari.

      Workaround

      If possible, convert file to mp4 and attach.

            Assignee:
            Leonardo Diniz
            Reporter:
            Michal Keshet (Inactive)
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              Created:
              Updated:
              Resolved: