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  1. Jira Service Management Cloud
  2. JSDCLOUD-8317 Team-managed Jira Service Desk Projects
  3. JSDCLOUD-9109

Ability to Create the Service Desk Customer role in Team-managed projects

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      Issue Summary

      Now that customer permissions are exclusively on the customers tab, there is no way to automate provisioning of customers with Atlassian Access for closed help desks using provisioned groups, a workaround exists but the portal-only users who are also Jira Software users will still be capable of seeing all issues internally, even not reported by them.

      In cases that the users are agents for other Service Desk projects, that will give them power to edit the issues from projects they should only be customers.

      Workaround

      https://community.atlassian.com/t5/Jira-Service-Desk-articles/Creating-the-Service-Desk-Customer-role-on-Next-Gen-for/ba-p/1363580#M279

      There is another workaround to achieve this using REST API: https://confluence.atlassian.com/jirakb/add-a-group-to-service-desk-customer-role-in-a-team-managed-jsm-project-1235851188.html 

      Suggestion

      Create a role that has special permissions for portal-only usage or improve the customers tab to accept Jira groups.

            [JSDCLOUD-9109] Ability to Create the Service Desk Customer role in Team-managed projects

            Derek Fields (RightStar) added a comment -

            I can't figure out what settings I need so that I can have one Service Desk that is open only to internal employees and another that is open to anyone. 

            Derek Fields (RightStar) added a comment - I can't figure out what settings I need so that I can have one Service Desk that is open only to internal employees and another that is open to anyone. 

              rcrossman@atlassian.com Rachel Crossman (Inactive)
              rbecker Rodrigo B.
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              41 Vote for this issue
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              28 Start watching this issue

                Created:
                Updated: