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  1. Jira Service Management Cloud
  2. JSDCLOUD-9106

Remove the "What can we help you with?" if there is only a single request type in the portal

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      Problem Definition

      When there is only a single request type available in the portal/in a group, customers would still require to click on the "What can we help you with?" to raise a ticket.

      Suggested Solution

      Add the ability to show the request form directly

            [JSDCLOUD-9106] Remove the "What can we help you with?" if there is only a single request type in the portal

            SET Analytics Bot made changes -
            UIS Original: 61 New: 60
            SET Analytics Bot made changes -
            UIS Original: 60 New: 61
            SET Analytics Bot made changes -
            UIS Original: 66 New: 60
            SET Analytics Bot made changes -
            UIS Original: 67 New: 66
            SET Analytics Bot made changes -
            Support reference count New: 23
            SET Analytics Bot made changes -
            UIS Original: 68 New: 67
            SET Analytics Bot made changes -
            UIS Original: 61 New: 68
            SET Analytics Bot made changes -
            UIS Original: 53 New: 61
            Bhaargavi Natarajan made changes -
            Description Original: h3. Problem Definition
            When there is only a single request type available in the portal, customers would still require to click on the "What can we help you with?" to raise a ticket.
            h3. Suggested Solution
            Add the ability to show the request form directly             		New: h3. Problem Definition

            When there is only a single request type available in the portal/in a group, customers would still require to click on the "What can we help you with?" to raise a ticket.
            h3. Suggested Solution

            Add the ability to show the request form directly
            SET Analytics Bot made changes -
            UIS Original: 48 New: 53

              Unassigned Unassigned
              nmohdkhalid Nabil
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              137 Vote for this issue
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                Created:
                Updated: