Problem

On service desk projects, we have the ability to disable/enable email requests the same as classic ones, but it's not possible to delete or rename this specific request type.

Now that we can create tickets using request types instead of issue types, the Email request also appears when an agent or internal user is creating a ticket using the + or create button.

Suggestion

Since the Email request is specifically for email, we'd suggest to not show this type of request when manually creating the ticket or the same as classic projects where admin can hide the request type of the portal, it would be great if admins could also hide request types from internal users.