Details
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Suggestion
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Resolution: Won't Fix
Description
Problem Definition
As we already know, JSD have the feature called "Customer Request Channel" . From this field, we will know from where the issue created. It will be best if this feature apply for "Comment" too. So , whenever comment added, the admin will know from where the comment added ( via email , JIRA , Portal or API)
Suggested Solution
Add an additional value in comment section, for example "via Portal/email/JIRA/API".
Why this is important
Give visibility to the agents/admin.
Workaround
No workaround