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  1. Jira Service Management Cloud
  2. JSDCLOUD-9080

Have visibility on which channel the comment added

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Details

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      Problem Definition

      As we already know, JSD have the feature called "Customer Request Channel" . From this field, we will know from where the issue created. It will be best if this feature apply for "Comment" too. So , whenever comment added, the admin will know from where the comment added ( via email , JIRA , Portal or API)

      Suggested Solution

      Add an additional value in comment section, for example "via Portal/email/JIRA/API".

      Why this is important

      Give visibility to the agents/admin.

      Workaround

      No workaround

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            a620038e6229 Jehan Gonsalkorale
            nroslan Atiqah Roslan
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            Dates

              Created:
              Updated:
              Resolved: