Have visibility on which channel the comment added

XMLWordPrintable

      Problem Definition

      As we already know, JSD have the feature called "Customer Request Channel" . From this field, we will know from where the issue created. It will be best if this feature apply for "Comment" too. So , whenever comment added, the admin will know from where the comment added ( via email , JIRA , Portal or API)

      Suggested Solution

      Add an additional value in comment section, for example "via Portal/email/JIRA/API".

      Why this is important

      Give visibility to the agents/admin.

      Workaround

      No workaround

              Assignee:
              Jehan Gonsalkorale
              Reporter:
              Atiqah Roslan
              Votes:
              2 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: