IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
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  1. Jira Service Management Cloud
  2. JSDCLOUD-9054

On comments with multiple attachments, if one file is deleted other attachments will fail to load

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    • Icon: Bug Bug
    • Resolution: Won't Fix
    • Icon: Low Low
    • Attachments
    • None

      Issue Summary

      On comments with multiple attachments, if one file is deleted other attachments will fail to load.

      Steps to Reproduce

      1. Create a comment with 2 attachments on new issue view
      2. From the old issue view, delete one of the files

      Expected Results

      The existing attachment loads

      Actual Results

      The attachments will fail to load

      Workaround

      • View the issue on old issue view
      • Download the attachment and add to the issue

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Cloud'
            1. Jira Service Management Cloud
            2. JSDCLOUD-9054

            On comments with multiple attachments, if one file is deleted other attachments will fail to load

            XMLWordPrintable

              • Icon: Bug Bug
              • Resolution: Won't Fix
              • Icon: Low Low
              • Attachments
              • None

                Issue Summary

                On comments with multiple attachments, if one file is deleted other attachments will fail to load.

                Steps to Reproduce

                1. Create a comment with 2 attachments on new issue view
                2. From the old issue view, delete one of the files

                Expected Results

                The existing attachment loads

                Actual Results

                The attachments will fail to load

                Workaround

                • View the issue on old issue view
                • Download the attachment and add to the issue

                        Unassigned Unassigned
                        psilveira Paula Silveira
                        Votes:
                        4 Vote for this issue
                        Watchers:
                        11 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            psilveira Paula Silveira
                            Affected customers:
                            4 This affects my team
                            Watchers:
                            11 Start watching this issue

                              Created:
                              Updated:
                              Resolved: