Details
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Suggestion
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Resolution: Won't Fix
Description
Problem Definition
In Jira Service Desk, users that only have the customer role are not able to create requests or see their own requests via the REST API. Instead connect add-on apps are instead encouraged to use an account that is an agent in order to create requests on behalf of customers. This could be greatly simplified to just let customers make authenticated requests to a REST API in order to create/manage their own requests.
Suggested Solution
Allow authentication customers to use a REST API endpoint to create and update their requests
Why this is important
Email and customer portal use should not be the only means for a customer to create a request. This is important because users should not need to be an Agent just to create a request via REST.
Attachments
Issue Links
- relates to
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JSDCLOUD-8961 Users in customer role only are unable to create requests via the REST API
- Long Term Backlog