Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-8924

Ability to notify customers without a license about newly created issues in a servicedesk project

    XMLWordPrintable

Details

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      Problem definition:

      As per the design, we do not notify customers about other requests raised within a project due to security reasons. If customers wish to share the request with other users or notify them about their request then they can choose to share their request with the customer or one of the organization

      Suggested solution:

      Provide the option to notify customers without a license about all newly created issues in a service desk project

      Workaround:
      https://confluence.atlassian.com/jirakb/add-request-participants-automatically-when-creating-an-issue-in-jira-server-777026955.html

      Attachments

        Activity

          People

            Unassigned Unassigned
            anaik@atlassian.com Ashwitha Naik
            Votes:
            0 Vote for this issue
            Watchers:
            2 Start watching this issue

            Dates

              Created:
              Updated:
              Resolved: